Orders placed before 2pm (UK time) Monday to Friday are typically dispatched the same day. Orders placed after 2pm or on weekends and bank holidays will be processed the next business day.
During peak periods (Black Friday, Christmas, etc.) processing times may be slightly longer. We will notify you if there are any unexpected delays with your order.
Once dispatched, you will receive a confirmation email with your tracking number. You can track your order at any time using the link provided.
For international orders outside the UK, you may be subject to import duties, taxes, and customs fees. These charges are determined by your local customs authority and are the responsibility of the customer.
We have no control over these charges and cannot predict their amount. Please contact your local customs office for more information before placing your order. Any refused deliveries due to unpaid customs charges may result in the order being returned to us, and return shipping costs will be deducted from your refund.
If your order shows as delivered but you have not received it, please check with neighbours and any safe places around your property. Check your tracking information for delivery photos or notes. If you still cannot locate your order, contact us within 7 days at support@oystern.com.
For orders that are lost in transit, we will work with the carrier to investigate. If the package cannot be located, we will send a replacement or issue a full refund at your preference. Investigations typically take 5-10 business days.
Please ensure your shipping address is correct before completing your order. We are not responsible for orders delivered to incorrect addresses provided by the customer.
If you notice an error after placing your order, contact us immediately at support@oystern.com. We may be able to update the address if the order has not yet been dispatched. Once an order is in transit, we cannot guarantee address changes will be possible.
If your order arrives damaged, please contact us within 7 days of delivery at support@oystern.com. Include your order number, photos of the damaged packaging and product, and a brief description of the damage.
We will arrange a replacement or full refund at your preference. Do not dispose of the damaged packaging until we have confirmed how to proceed, as we may need it for carrier claims.
If you have any questions about shipping and delivery, or need help tracking an order, please contact us.
Email: support@oystern.com Address: Oystern c/o STRL, 228 Old Park Road, Wednesbury, West Midlands, WS10 9LF, United Kingdom
We aim to respond to all enquiries within 24 hours during business days.
