Refund & Returns
Our commitment to your satisfaction. If you're not happy, we'll make it right.
Our 60-Day Guarantee
We want you to be completely happy with your Oystern gear. That's why we offer a 60-day satisfaction guarantee on all products. If your purchase doesn't meet your expectations, you may return it within 60 days of delivery for a full refund.
This guarantee applies to all products purchased directly from oystern.com. Items must be in original condition (unused or lightly used for testing) and accompanied by proof of purchase.
How to Return an Item
To initiate a return, email us at support@oystern.com with your order number and reason for return. We will respond within 24 hours with return instructions and the shipping address.
Package your item securely and ship it to the address provided. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit. Once we receive and inspect your return, we will process your refund within 5 business days.
Return Shipping Costs
To initiate a return, email us at support@oystern.com with your order number and reason for return. We will respond within 24 hours with return instructions and the shipping address.
Package your item securely and ship it to the address provided. We recommend using a tracked shipping service, as we cannot be held responsible for items lost in transit. Once we receive and inspect your return, we will process your refund within 5 business days.
Refund Processing
Once your return is approved, refunds will be issued to the original payment method. Credit and debit cards typically take 5-10 business days to show the refund. PayPal refunds appear within 3-5 business days. Apple Pay and Google Pay refunds take 5-10 business days.
Please note that your bank or card issuer may take additional time to process the refund to your account.
Damaged or Faulty Items
If your item arrives damaged or is faulty, please contact us within 7 days of delivery at support@oystern.com. Include your order number, photos of the damaged or faulty item, and a brief description of the issue.
We will arrange a replacement or full refund (including return shipping costs) at your preference.
Items that cannot be returned
If your item arrives damaged or is faulty, please contact us within 7 days of delivery at support@oystern.com. Include your order number, photos of the damaged or faulty item, and a brief description of the issue.
We will arrange a replacement or full refund (including return shipping costs) at your preference.
International Returns
International customers are responsible for return shipping costs and any customs fees or duties associated with the return. We recommend using a tracked shipping service for all international returns.
Refunds for international orders will be processed in the original currency of purchase
Contact Us
If you have any questions about our returns policy or need help with a return, please contact us.
Email: support@oystern.com
Address: Oystern c/o STRL, 228 Old Park Road, Wednesbury, West Midlands, WS10 9LF, United Kingdom
